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Interactive Intelligence Global Customer and Partner Conference Draws 2,200-Plus Attendees from 42 CountriesINDIANAPOLIS --(Business Wire)-- Interactive Intelligence (News - Alert) Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, reported record attendance at its global INTERACTIONS 2014 customer and partner conference, which drew 2,200-plus attendees from 42 countries. This is the company's 16th annual conference, which took place this year at the Interactive Intelligence headquarters' city of Indianapolis, Indiana, U.S. from June 2-5. The "Create the Experience" themed conference featured more than 200 sessions designed to educate attendees about the technologies and best practices that can be used to improve the customer experience. Attendees included Interactive Intelligence customers, partners, prospects, industry analysts, consultants, media and financial analysts. Highlights from the event included a Meet Your New Customer: Panel Discussion with Millennial- Aged Consumers, which featured seven consumers ages 20 to 28 who shared their customer service and buying preferences. The panel revealed some interesting findings, including the following:
Another key session was the Insight from the Experts: Panel Discussion, during which four industry analysts and consultants took the stage to share their insights into the hottest technologies, the most overhyped technologies, and more. The discussion revealed a number of interesting findings, including the following:
According to Interactive Intelligence founder and CEO Dr. Donald E. Brown who announced PureCloud? in his opening keynote, while PureCloud? represents a huge leap forward in scalability, reliability and on many other fronts, the company's strategy remains squarely focused on customer choice. "PureCloud? is an exciting new offering for customers that want an enterprise-grade, multi-tenant cloud solution," Brown said. "But I want to make it clear that it's just part of our ongoing strategy to offer customers the widest choice of delivery options so we can best meet their unique needs. With this in mind, we'll continue to invest in our on-premises business communications solution, Customer Interaction Center™, and our single-tenant cloud offering, Interactive Intelligence CaaS?." INTERACTIONS 2014 featured keynotes from adventurer and author Aron Ralston, and social media expert Jay Baer. Headline speakers also included Indianapolis Colts quarterback Andrew Luck, who participated in a fund-raising event that raised approximately $9,000 for the Interactive Intelligence Foundation - the nonprofit arm of Interactive Intelligence whose mission is to use resources and funding to foster life improvements for at-risk youth. INTERACTIONS 2014 was supported by 30 Gold, Silver and Bronze sponsors. Gold sponsors included AudioCodes (News - Alert), BillingTree, LexisNexis, Plantronics, Virtual Hold Technology, and Zendesk. Next year's INTERACTIONS 2015 conference will be held June 9-11 in Indianapolis. Registration will open in January 2015. For more information, contact [email protected].
About Interactive Intelligence Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. ININ-G
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