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TMC Announces Results of the 2014 Customer Experience Innovation Award
[October 31, 2014]

TMC Announces Results of the 2014 Customer Experience Innovation Award


TMCnet News
 

Norwalk, CT, October 30, 2014 - TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the results of the 2014 Customer Experience Innovation Award, presented by TMC (News - Alert) and CUSTOMER magazine.



The 2014 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.

'Congratulations to the recipients of the 2014 Customer Experience Innovation Award,' said Rich Tehrani, CEO, TMC 'The importance of the customer experience cannot be underestimated and these organizations provide excellent solutions to improve the business and customer relationship. We look forward to seeing their continued successes.'


2014 Customer Experience Innovation Award Results

Results

Company

Product

Winner: Technology

SDL

Customer Experience Cloud

Winner: Implementation

BarkBox

Desk.com

Runner-up: Technology

NebuLogic Technologies, LLC

NebuLogic on Oracle (News - Alert) Service Cloud

Runner-up: Implementation

Broadview Networks

Broadview Networks' OfficeSuite® Community

Honorable Mention: Technology

Bright Pattern

Rich Contact Experience

Honorable Mention: Implementation

PassTime

PassTime 24/7 Live Customer Support

Finalists:

Benbria Corporation

Loop Mobile Customer Engagement

BetterCloud

FlashPanel

C3/CustomerContactChannels, Inc.

C3's (News - Alert) Performance Optimization

Connect First

Customer Service Suite

Intelemedia

Leader's Choice

Intraway Corporation

CCAA - Contact Center Assisted Automation

J-Curve Technologies

Value-add Technical Support and Customer Service

LiveOps

LiveOps CXEngage

Monet Software Inc

Monet WFO Live - Workforce Optimization in the Cloud

Nice Systems Ltd.

NICE Customer Journey Optimization

Nice Systems Ltd.

NICE Real Time Authentication

North American Power

North American Power: One of the nation's fastest-growing energy suppliers, offering a better energy experience to customers.

Onyx Healthcare USA, Inc.

ONYX VENUS - 19' Fanless Portable Nursing Medical Workstation with Hot Swappable Batteries

Pegasystems

Pega 7

RightAnswers, Inc.

RightAnswers SmartService

Smart Action Company

Intelligent Voice Automation (IVA)

Star2Star Communications, LLC

StarSystem

SugarCRM

Sugar Professional

TLC Associates

Omni Business Solution

Vee24

VeeStudio

Votacall

Votacall Customer Experience

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk (News - Alert) World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum (News - Alert) Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.

TMC Contact                                                                                                     
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
[email protected]




Edited by Maurice Nagle

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