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Five9 Launches Summer Release 2016 with Powerful Analytics; Modernizing Enterprise Contact Centers to Engage with Today's Empowered ConsumerFive9, Inc. (NASDAQ:FIVN), a leading provider of cloud-based software for the enterprise contact center market, announced today the availability of Summer Release 2016, the latest version of the award winning Virtual Contact Center (VCC). This release modernizes the contact center so businesses can deliver a personalized and proactive omnichannel experience, meeting the demands of today's digital consumer. This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20160817005159/en/ Five9 (News - Alert) Summer Release 2016 modernizing enterprise contact centers to engage with today's empowered consumer. (Graphic: Business Wire) "This release targets the needs of the changing consumer by empowering contact center agents and supervisors with intuitive and powerful tools to manage the customer journey and truly improve the Customer Experience," said Nancy Jamison, Principal Analyst in Digital Transformation, Frost & Sullivan (News - Alert). Consumer power is on the rise and their expectations have evolved, often leapfrogging the capabilities of the contact centers that businesses use to support them. Modern consumers expect to engage with a service or support center on their terms, using a variety of channels including voice, web, chat, email, video and social media. Mobile devices put these channels in the pocket of the consumer in an always-on, and connected manner with the ability to both engage and move between channels quickly. Consumers also expect contact center agents to know their history, anticipate their needs and provide proactive, personalized service. The newest version of the Five9 Virtual Contact Center addresses these expectations head on by providing key insights into the journey of each customer. What's new?
"The latest release of our Virtual Contact Center is a game changer that allows contact centers to modernize the way they engage with today's more demanding customers. Consumers expect a great experience and this new release ensures that contact centers have the communication channels they need to engage with customers on their terms. Also, strong analytics and a visualization of the customer journey allow contact center agents to provide proactive and personalized service that earns strong brand loyalty. This latest release is an example of how Five9 continues to extend our leadership position in the cloud-based contact center market," Mike Burkland, President & CEO, Five9. Availability Summer Release 2016 is currently available. Additional information Learn more about the Summer Release 2016, the latest in cloud-based contact center software from Five9. Talk with us @Five9, LinkedIn, Facebook, Blog. About Five9 Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160817005159/en/ |