TMCnet News
Sonus Keeps Communications Networks Running Seamlessly with Cloud-Based Service OfferingWESTFORD, Mass., July 26, 2017 /PRNewswire/ -- Key Takeaways:
Sonus Networks, Inc. (Nasdaq: SONS), a global leader in securing cloud and real-time communications, today announced a new offering: Incident Management-as-a-Service (IMaaS). Working in conjunction with Sonus partner maintenance and support offerings, this managed service provides expert oversight of Sonus network elements and speeds resolution of network anomalies. By decreasing communications network downtime, Sonus IMaaS protects organizations' revenues, productivity and reputations. In its latest version of The Cost of Server, Application, and Network Downtime: North American Enterprise Survey and Calculator, IHS Markit revealed that, in aggregate, information and communication technology downtime costs North American organizations $700 billion per year. More specifically, equipment problems are responsible for 40 percent of that cost. Network downtime and degraded performance can negatively impact an organization's productivity, customer satisfaction, and revenue. Sonus IMaaS was designed to address these concerns by assessing availability and performance of Sonus devices to ensure they are performing as expected. In the unlikely event of an issue, IMaaS notifies the problem resolution resources supporting the Sonus devices. This proactive, expert monitoring includes incident characterization, customer notification and initial triage, speeding the time to icident resolution. Sonus maintains some of the world's most advanced IP communications networks. IMaaS is the latest addition to the already expansive Sonus Global Services portfolio that includes offerings for cloud scale-out, predictive services, network survivability, bandwidth optimization, and security. Quotes: "The cost of disruption to mission-critical real-time communications is significant to any organization," said Casey Cornett, principal product manager, Global Services, Sonus. "To ensure communications never stop, it's necessary for businesses to have expert network oversight and a rapid path to resolution in place if issues arise. Customer conversations may begin with Sonus technology, but proactive service offerings like Sonus IMaaS keep conversations running smoothly." Additional Resources: About Sonus: Important Information Regarding Forward-Looking Statements: For Sonus: View original content with multimedia:http://www.prnewswire.com/news-releases/sonus-keeps-communications-networks-running-seamlessly-with-cloud-based-service-offering-300494495.html SOURCE Sonus Networks, Inc. |