Anurag Jain to discuss “How WebRTC will change your Contact Center” at real-time communications event November 19-21, 2013, in California
Sunnyvale, Calif. – October 18, 2013 – HCL, Technology that touches life, today announced that Anurag Jain, Deputy General Manager, Engineering and R&D Services, will be presenting at WebRTC Conference & Expo III, held November 19-21, 2013, at the Santa Clara Convention Center in Santa Clara, Calif. The event – hosted by TMC, PKE Consulting and Systemwide Media – will cater to enterprises, service providers, Web providers, investors and developers and allow participants to explore how WebRTC (Web-based real-time communications) is poised to revolutionize the way we communicate by enabling true browser-to-browser communications.
Session: How WebRTC Will Change Your Contact Center – Thursday, Nov. 21, 2013 – 11:10-11:50 a.m.
This paper talks about how WebRTC core engine and framework can be enabled and leveraged for advanced communication and collaboration techniques to deployed in contact centers. The session first uncovers the need in contact centers to enhance efficiency and reduce cost of operations through remote accessibility of applications and products, capability to seamlessly connect and collaborate with customers in a global market without the need for additional devices/applications to be downloaded and escalation mechanisms to bring required level of experts in the collaboration session to reduce time to resolve the problem.
The session then talks about how some of these needs can be addressed by WebRTC framework and what will the different integration points and challenges including front end and back end integration. The session also covers how SIP integration in backend can provide a migration approach to existing contact centers without the need to do away their existing infrastructure and seamless integration with new collaboration features. The real power of WebRTC lies in leveraging the technology components and framework in Contact center support for products and multi-platform applications with an investment protection as the technology matures and gets supported in most of the desktop and mobile browsers.
Registration for the WebRTC Conference and Expo III is open. For the latest WebRTC Conference and Expo III news, updates and information, follow the event on Twitter at @webrtcexpo.
About HCL:
HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India. HCL has partnerships with several leading global 1000 firms, including leading IT and technology firms.
For more information, please visit www.hcl.com
About TMC:
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. Webrtcworld is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Secure Mobility Conference; Software Telco Congress, StartupCamp; Super Wi-Fi and Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.
About PKE Consulting:
PKE Consulting provides strategic consulting at the intersection of computing, networking, and communications. The company's primary focus is on how the integration of information and interaction can create value transformation for organizations. PKE Consulting services include organization planning for how to best utilize technologies for transformation. PKE Consulting also works to assure that the underlying network infrastructure is capable of supporting the new services. PKE Consulting provides services both to end user organizations and to vendors.
About Systemwide Media:
Systemwide Media is an integrated marketing company with a core focus on future trends in technology. We service communities of interest with conferences, tradeshows, webinars, and newsletters and provide community websites with the latest information in our industries.
Media and Analyst Contact:
Sue O’Keefe
Connect2 Communications
(508) 494-7771
[email protected]
Edited by
Alisen Downey
