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May 05, 2014

WebRTC Conference & Expo IV Unveils Tracks Dedicated to Contact Center and Healthcare Challenges and Opportunities


June event offers targeted sessions on the latest WebRTC tech and trends

Norwalk, CT—May 5, 2014— TMC, Systemwide Media and PKE Consulting today announced two new tracks to the upcoming WebRTC Conference & Expo IV, dedicated to contact center and healthcare applications. The event, held June 17-19, 2014, at the Cobb Galleria in Atlanta, Georgia, offers individuals the chance to learn about the latest Web-Based Real-Time Communications (WebRTC) platforms, implementation strategies and new technologies from industry leaders.

“WebRTC Conference and Expo IV attendees will have access to a wide variety of educational opportunities focused on how to successfully implement WebRTC solutions,” said Rich Tehrani, TMC CEO and conference chairman. “We look forward to welcoming participants to our event in June and learning about exciting new developments for contact centers, healthcare, developers, enterprises, service providers and more.”

The WebRTC Conference & Expo IV consists of a variety of industry tracks and sessions on deployment scenarios, business applications, mobility, security and more. The healthcare track features the following sessions:

  • Delivering Remote Patient Care with WebRTC: This session will discuss applications of WebRTC on remote healthcare from a clinic location and focuses on the technical issues and implementations of these solutions.
  • In-Room Care Enhancements with WebRTC: This session will explore how WebRTC can enable in-room patient care investments that enhance the overall service and outcomes.
  • WebRTC Integration with HIMS: This session will examine the state of readiness for Healthcare Information and Management Systems (HIMS) integration and how it can be accomplished.

Sessions for the contact center track include:

  • Web Pages to WebRTC: This session will focus on how to successfully implement WebRTC applications from a company’s Web site to a contact center agent.
  • Using WebRTC and Feedback to Optimize Self-Service: This session will focus on how to use the information gathered from the contact center to optimize the self-service Web site.
  • WebRTC and Agents: This session will focus on the agent in the WebRTC-enabled contact center. It will explore the use of WebRTC that supports remote agents.

WebRTC Conference & Expo IV is supported by Diamond Sponsors Acision, Avaya, Google, Temasys, TokBox and Twilio; Platinum Sponsors BrowseTel, Dialogic, GENBAND, Oracle, Priologic, Requestec, Sansay and Vidyo; Gold Sponsors AudioCodes, Bistri, Content Boost, Daitan Group, Eyeball Networks, Frozen Mountain, Huawei, Imagination Technologies, Ingate, OnSIP and Weemo; and Silver Sponsors APEX, Digium, Mera Software Services, OpenClove, TalkPoint, TollFreeClicks and TollFreeRewards.

Registration for WebRTC Conference & Expo IV is now open, contact Frank Coppola at 203-852-6800 x131 for more information. For media inquiries, contact Ashley Baster. Companies interested in exhibiting, sponsorship or advertising packages for WebRTC should contact TMC's Dave Rodriguez at 203-852-6800 x146.

For the latest WebRTC Conference & Expo IV news, updates and information, follow on Twitter at @webrtcexpo.          

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. Webrtcworld is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. Visit TMC Events for additional information.

About PKE Consulting
PKE Consulting provides strategic consulting at the intersection of computing, networking, and communications.  The company's primary focus is on how the integration of information and interaction can create value transformation for organizations.  PKE Consulting services include organization planning for how to best utilize technologies for transformation.  PKE Consulting also works to assure that the underlying network infrastructure is capable of supporting the new services.  PKE Consulting provides services both to end user organizations and to vendors.

About Systemwide Media
Systemwide Media is an integrated marketing company with a core focus on future trends in technology. We service communities of interest with conferences, tradeshows, webinars, and newsletters and provide community websites with the latest information in our industries.

Media and Analyst Contact:       

Ashley Baster

Connect2 Communications         

(919) 435-9112  

ashley@connect2comm.com




Edited by Maurice Nagle




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