WebRTC World Feature Article Free eNews Subscription

July 03, 2013

Vonjour's New WebRTC Offering Focuses on Customer Support


One significant development of late comes in the field of Web-based real time communications (WebRTC), a recently-developed sector of technology that's bringing with it a lot of new possibilities in terms of how communications are handled. One company in the WebRTC space, Vonjour, is looking to tackle one of the most major areas in which a business can operate with the power of WebRTC: customer service.

It's the lifeblood of any organization, because at the end of the day, most businesses make money by selling something—products, services, what have you—to somebody, notably, the customer. Vonjour, meanwhile, steps in to use WebRTC technology to provide a simpler, easier way for customers to get in contact with businesses via something as simple as the latest version of Chrome or Firefox.

Vonjour's desktop version, meanwhile, includes a wide array of programs especially geared toward businesses that want to be as easily reached as possible. Included in the desktop version—which will be, at last report, available late this summer—will be a full enterprise-grade virtual phone services, including both local and toll-free phone numbers. There are also provisions for unlimited extensions as well as call groups, a virtual receptionist system to help route those calls, an auto attendant for certain easy to handle issues, an advanced call routing system, a conferencing tool, a fax system and an analytics package.

Perhaps even better, Vonjour's solution is said to be the first ever free enterprise-grade solution. Where previously, businesses needed to get in on either on-site or hosted PBX solutions to get access to all that material, Vonjour can offer it all up immediately and powerfully. Amazingly, this fully-featured, highly-robust offering isn't even where Vonjour's planning to stop; reports indicate that, by this fall, Vonjour is planning to further step up its offerings to include even more customer support tools, making it—according to reports—“the most sophisticated business communications platform in the world.”

While it's difficult to say if Vonjour can live up to that lofty claim, it's clear that there's quite a bit going on for Vonjour right now, and there's equally no denying that the package that Vonjour is currently looking to offer by late summer is impressive enough without adding extras to it. Being essentially able to establish a complete call center without a horde of expensive devices, allowing support agents to take calls on the same device that is used to access the company's customer relationship management (CRM) software and more is an impressive development by any standard. For Vonjour to call such a package, essentially, only a jumping-off point is no mean feat, and likely has many wondering just what else the company can pull out of its hat.

Either way, Vonjour's systems are looking to clearly offer quite a bit of connectivity for businesses, and a business that can improve its customer service is not only likely to keep the most of its current customer base, but potentially add onto it from there thanks to positive word of mouth, one of the most effective types of advertising. Vonjour's powerful system just might have quite a bit more to do with such a development than anyone would expect, and all of it thanks to WebRTC.




Edited by Alisen Downey
Get stories like this delivered straight to your inbox. [Free eNews Subscription]




FOLLOW US

Free WebRTC eNewsletter

Sign up now to recieve your free WebRTC eNewsletter for all up to date news and conference details. Its free! what are you waiting for.