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October 25, 2014

WebRTC World Week in Review: The Markets Gain Traction


This was another huge week for news in Web-based real time communications (WebRTC), and as such, a variety of new developments hit the floor. But this week was a little unusual in that much of the news was focused on the markets for WebRTC material, as opposed to the goods and services found therein. So with a weekend afoot, it's a great time to take a step back and consider the wider events of the week that was with our Week in Review coverage!

First, we had a look at what WebRTC was doing to change one major problem in the field, specifically, the response of Web browsers to the platform, and how some of the major browsers weren't equipped to handle the service. WebRTC's biggest advantage is its versatility, and if users must switch browsers to ensure connectivity, that makes things cumbersome and reduces the chance of use. But with measures currently in the works to get the service on more browsers, that development may change in short order.

Next came word that Comunicano's CEO, Andy Abramson, would be offering up a panel discussion at the WebRTC Conference and Expo V event set to arrive at the San Jose Convention Center in San Jose, California on November 18 – 20. The panel in question, titled “QoS – Billable or Free?” would examine net neutrality regulation and how it relates to the concepts of charging for access. Abramson compared the events seen today with those that led to the breakup of Bell in 1982.

CafeX brought in the next bit of news, as it stepped up its channel of international resellers, augmenting its managed service provider network and adding in new partnerships with a set of collaboration vendors, allowing more companies access to the Live Assist and Omnichannel solutions CafeX can bring into play. With six of the world's top banks reportedly putting CafeX solutions to work, it's clear that this market has plenty of credibility already built in, so room to grow should be well-assured.

Then we had a look at the convergence of the unified communications (UC) and WebRTC markets, two markets that had quite a bit in common with each other and were set to grow together rather nicely. With a Research and Markets report showing off several of the commonalities in the field, as well as how each is giving the other a little extra boost, it became clear that WebRTC's versatility and overall level of functionality was likely only to grow in the wake of such news.

Finally, we had a look at what was regarded as an untapped market for WebRTC, specifically the use of the platform in contact center agent apps on desktop systems. Agent desktop systems allow for a variety of useful functions, from managing availability to offering up telephony options, and previously, such tools were cumbersome and difficult to use. But with WebRTC, the tools offered by agent desktop systems can be offered from a Web browser, thus making same more accessible and easier to work with overall.

That was the week that was in the world of WebRTC, and there was plenty going on this week. Our global online community had its work cut out for it in terms of keeping up, but still brought back all the best in news right here for consideration. Be sure to join us back here next week for all the latest news in the field, and every weekend as well for our Week in Review coverage!



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