Latest Articles |
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04/13/2016
Overcoming Resistance to Real-Time Communications and Marketing Efforts
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04/08/2016
Real-Time Communications Are Most Effective in Context of the Right Workflow
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03/17/2016
Most Organizations Will Need to Make Major Changes to Manage Tomorrow's Networking Requirements
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03/14/2016
WebRTC-based Identify Authentication May Be Easier than Remembering Your Second Grade Teacher's Name
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02/19/2016
WebRTC Could Help Put a More Personal Touch into Advertising
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02/11/2016
Crucial Funding Needed for Suicide Help App That Uses WebRTC
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02/03/2016
Ensuring Video Quality for WebRTC in the Contact Center
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01/28/2016
Car Dealerships Can Build a Personalized Digital Relationship with Customers Using WebRTC
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01/27/2016
French Start-up Aircall Offers Feature-Rich Real-Time Customer Support in an App
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01/25/2016
WebRTC Offers a Unique Opportunity for Companies to Differentiate Their Customer Experience
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09/22/2015
An Omnichannel Communications Foundation Enables RTC, Self-Service, Mobile and Social Support
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09/09/2015
Awareness Computing & Speech Recognition Improve Real-Time Nature of Electronic Health Records
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08/31/2015
Real-Time Collaboration Eliminates Disjointed, Asynchronous Team Work Efforts
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08/20/2015
Is WebRTC a Magic Solution for Contact Center Success? The Answer is 'No'
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08/07/2015
Web-based Collaboration Tools Are Shaking Up Traditional UC
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07/21/2015
GENBAND Keynote at DevCon5 Will Illustrate Benefits of the Real-Time Communications Platform
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07/20/2015
More Businesses Embracing OTT VoIP to Create Office of the Future
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07/20/2015
More Businesses Users Embracing OTT VoIP to Create Office of the Future
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07/16/2015
A 360-Degree Customer View Helps Keep Customers from Attraction to Retention
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07/15/2015
Live In-App Support Ties the Customer Experience into an Omnichannel Package
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06/16/2015
GENBAND's Kandy Throw Down Invites Developers to Put Their Best RTC App Forward
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06/15/2015
How Telecommunications Technology Can Help Save the Environment
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06/08/2015
Global Internet and Mobile Usage Growth Slows, But Bright Spots Indicate Trends
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04/24/2015
Cloud Contact Center Solutions Providers Partner to Add WebRTC Value
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04/21/2015
Americans Are Ready for Telemedicine and Home Health Care Technology
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04/15/2015
WebRTC Remains a Promise While Adoption is Uneven by Browsers and Technology Providers
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02/25/2015
Real-Time Communications Can Help Spur Creativity Among World's Healthcare Providers
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02/12/2015
Few Contact Centers Are Ready to Meet Millennial Customers' Expectations
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02/06/2015
Real Time Communications to Underpin Growing Telehealth Industry
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01/30/2015
Real-Time Communications Necessary for a Comprehensive View of the Customer
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01/12/2015
Businesses' New Goals are Shaping Their Communication Needs
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11/05/2014
Technology Brings More Real-Time Interactions to the Customer Support Process
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10/23/2014
Amazon's Mayday Button, One Year Later
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10/22/2014
The Distributed Call Center for 21st Century Customer Expectations
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09/05/2014
Broadband Internet Connectivity Gains Importance in the Classroom
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09/04/2014
GENBAND Discusses Enterprise Telecommunication Industry's Transformation
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08/05/2014
LiveOps Helps Contact Center Services Provider Go '100 Percent Software'
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08/04/2014
At ITEXPO, GENBAND Will Talk About Real-time Communications, Mobility and Collaboration
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07/31/2014
ITEXPO Will Offer Pathways to the Next Generation of Communications and Collaboration
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07/25/2014
IceWarp Demonstrates Critical Collaboration Features at WebRTC Conference & Expo
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07/24/2014
GENBAND Demonstrates Simplicity of WebRTC Through Kandy Platform
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07/24/2014
Frozen Mountain Allows Clients to Put WebRTC 'Everywhere'
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07/23/2014
Broadsoft Makes WebRTC Easy for Clients "Who Have Never Touched WebRTC"
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07/23/2014
Acision Demonstrates How Adding WebRTC-Enabled Video Enhances the Customer Experience
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07/22/2014
World Cup Marketing Shows the Business World the Potential of Real-Time Communications
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07/14/2014
Oracle Emphasizes Transcoding, Security and Reliability at WebRTC Conference & Expo
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07/14/2014
GENBAND Helps Carriers Go Over-the-Top with WebRTC
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07/14/2014
Dialogic Finds Web Real-Time Communications to Be a Natural Fit
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07/11/2014
Avaya Adds Another Rich Dimension to Customer Support with WebRTC
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07/10/2014
WebRTC Reduces Customer Effort in the Contact Center and Improves Agent Effectiveness
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06/17/2014
WebRTC Blends the Customer Support Phone Call Seamlessly with the Web Experience
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06/16/2014
WebRTC Reaches Critical Mass with Engagements
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03/13/2014
At ITEXPO, Bolder Thinking Allows Contact Centers to Take Advantage of WebRTC
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01/16/2014
AddLive Multiparty Solution Makes WebRTC Available Across Browsers, Google Glass
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01/16/2014
APEX Voice Takes Headaches Out of Peer-to-Peer Video Conferencing
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01/16/2014
Agnity Shows Its Differentiation in Communication and Collaboration in Context
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01/16/2014
OpenClove Demonstrates Video Chat Widget
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12/26/2013
NG Media Offers Highly Customizable Solution for Real-time Audio and Video Services
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11/19/2013
WebRTC: A Revolution for Peer-to-Peer Communications Between Browsers
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11/07/2013
Daitan Group Talks the Future of WebRTC
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11/04/2013
buildAR Previews Its First Full Augmented Web Solution Using WebRTC
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10/08/2013
Twelephone Allows Companies to Route Calls from Website Directly to the Contact Center
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10/02/2013
Saypage Intros 'Always On' In-Browser Virtual Meeting Rooms
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08/29/2013
Presence Technology to Debut New Version of Solution Suite Featuring WebRTC
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08/21/2013
The Rise of the Virtual Office and the Technologies to Support It
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06/25/2013
Presence Technology Demonstrates the Value of WebRTC in the Contact Center
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06/20/2013
Inventive Labs Builds WebRTC Right into Its Telephony Application Development Platform
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06/06/2013
WebRTC Finds a Real-World Debut in FreeCRM Solution
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05/31/2013
WebRTC Certification Will Allow Companies to Take Advantage of New Standard's Potential
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05/13/2013
Many Cloud-based Contact Center Vendors Not Yet Ready for WebRTC
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05/09/2013
WebRTC Will Play Role in Telemedicine for Rural Areas
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05/01/2013
Companies Ready Themselves to Face the Implications of WebRTC
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04/29/2013
What WebRTC Can Do for the Contact Center
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04/23/2013
Here Comes WebRTC; Are You Ready?
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03/25/2013
TokBox's Ian Small to Keynote at WebRTC Conference and Expo
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03/21/2013
Video Shows WebRTC Video Chat between Android Tablet, Macbook Air
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02/05/2013
WebRTC Enables First Cross-Browser Video Chat between Firefox, Chrome
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12/27/2012
It's Time to Learn about WebRTC: 2013 Will Be its Year
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12/27/2012
What's Ahead for Peer-to-Peer Communications in 2013
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12/10/2012
What WebRTC Might Mean for the Call Center
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12/10/2012
What Might WebRTC Mean for the Call Center
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12/03/2012
Cloud-based Telephony App Platform Plivo Raises $1.75 Million in Funding
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11/29/2012
Does WebRTC Have a Future in Customer Service?
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11/27/2012
WebRTC May Spell the End of IVR Technology
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10/25/2012
The World Will Get a First Glimpse of WebRTC in New Chrome and Firefox Updates
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09/24/2012
Google, Cirque du Soleil and Subatomic Systems Launch Interactive Virtual Circus Experience
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