In my honest opinion, you can never have too much of a good thing. So, if a company has two solutions that are loved and considered beneficial by many, why not bring them together to form one exceptional offering? That’s the thought process behind Telinta’s decision to add WebRTC to its Virtual Office solution.
The announcement was made at ITEXPO last week in Fort Lauderdale, Fla. Telinta, a provider of cloud-based softswitch solutions for VoIP service providers, has decided to improve its already popular Virtual Office with the addition of its equally popular WebRTC offering.
Separately, the two solutions are said to be great. Virtual Office enables small and home-based businesses to customize their own VoIP solution in the cloud with Telinta’s self-serve portals. According to the statement, “VoIP service providers can enable Virtual Office customers to choose from a variety of cost-effective self-service functions like selecting DIDs, adding extensions, setting up voice mail, configuring an auto-attendant, personalizing IVR, call forwarding and more.” This allows VoIP service providers to meet the needs of all businesses, and makes operations overall easier for small companies. For instance, customers do not need to use IP phones thanks to Virtual Office. Instead, they can use regular analog phones, including mobile phones, without an ATA.
Clearly, Virtual Office is all about simplifying business process for smaller companies. With the addition of WebRTC, this becomes even easier to accomplish. Alone, the WebRTC solution enables VoIP service providers to offer both inbound and outbound VoIP calling through a multi-language Web-based portal, without needing to install additional software. Now that that technology has been applied to Virtual Office, users can make or receive VoIP calls through their Web browser, without needing any type of phone or equipment.
“The addition of WebRTC into our Virtual Office solution is the perfect example of how Telinta’s solutions can easily be integrated, enabling our customers to serve end users around the world,” said Alex Ferdman, CEO of Telinta. “With our highly flexible white label solutions, Telinta customers and their resellers can offer a full portfolio of seamless services, all under their own brand.”
Hopefully this new integration will help VoIP service providers continue to expand their influence, while simultaneously making operations easier for small businesses.
Edited by Stefania Viscusi