WebRTC Expert Feature

February 18, 2022

The UI of the Future: What Is a Dialogue Interface

User experience today is of utmost importance. And the user interface (UI) is a fundamental component of it because it serves as an intermediary between the user and the product itself. Moreover, developers are testing all innovations and inventions intended to improve communication, through the interface and chatbots.

A recent trend in web development is the conversational interface. The next generation of user interfaces from the world's leading companies (Google, Amazon, Meta, Microsoft) is already in active development.

Today we will discuss the possibilities of using conversational UIs on a website and the complex issues that this amazing technology will raise in the not too distant future.

What is a dialog UI?

Generally speaking, a dialog UI is an interface design that allows the user to communicate with real people or bots. Despite the "modern" name, this technology is many years old.

Why is conversational UI so popular?

Chatbots are doomed to popularity for many reasons. More often than not, they do not require a special installation but are embedded in a familiar messenger, application, or website.

Like any technology, chatbots that are embedded in conversational interfaces have their disadvantages and limitations. Each of the bots is adapted to a small range of operations. Based on this, the capabilities of the solutions offered, the query language itself, and the possible responses are limited to certain scenarios. In addition, bots may not understand all-natural language commands (or even deliberately limit themselves to special operator commands).

With these obvious and eventually surmountable disadvantages, chat interfaces with bots have many pluses and advantages over other interfaces.

The benefits of a voice user interface

There are several benefits of using a VUI in business:

Prompt communication: By ear, people perceive information rather quickly, although the speed of perception depends on the psychological type of each person. But in any case, it takes longer to type on a keyboard than it does to speak a thought out loud. The average person uses 15,000 words a day, so talking to a service is an easier and more natural way to get data from a person. But at the same time, people perceive textual information much faster. That's why high-quality business card mockups are still relevant.

Access to information about the user: Embedded in other networks and services, the chatbot has access to various information about the user. That is, it does not need to get acquainted with you, specify your location, ask for your credit card number, and so on - with your permission, it will pull up this information from other sources. As a result, your dialogue with him will be minimized, the interaction will be shorter, and the person will save a lot of time and effort. This adds value to the user and gives him a positive experience.

Always on the lookout for your interests: It's active all the time and always ready to help. The user can set up a regular or situational notification system from the bot. The customizable bot won't forget your personal preferences and adjusts to your habits and needs.

Modern technologies

Conversational interfaces with embedded chatbots could not have made it to the trend if it were not for a number of technologies and social practices that made their takeoff possible.

First of all, the platforms for mass use of interfaces and bots are social networks and messengers. The audience of messengers exceeds 2 billion people, who send more than 100 billion messages every day, and more and more platforms and devices support interaction with bots in chat mode.

The picture would not be complete without adding AI (Artificial Intelligence) and ML (Machine Learning) technologies. Artificial Intelligence and its derivatives neural networks occupy the minds of the world's best scientists. Machines have already gone beyond the limits of human capabilities and do things that humans are incapable of doing. For example, they can identify images, analyze and classify objects without errors.

Dialogue interfaces are the new reality

Dialogue interfaces are changing the way people and machines interact every day.

Understanding the benefits of these interfaces can help you decide if they are right for your website or mobile app.

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