Industry leader to provide insights on driving business outcomes and improving human interactions through technology innovation
Norwalk, CT – [October 30, 2014] – TMC, Systemwide Media and PKE Consulting today announced that Sajeel Hussain, chief marketing officer for CaféX, will present a keynote address at the WebRTC Conference & Expo V, held November 18-20, 2014, at the San Jose Convention Center in San Jose, California. The event will explore how Web-based Real-Time Communications (WebRTC) can revolutionize business communications by enabling true browser-to-browser communications. Mr. Hussain will deliver his presentation on Wednesday, November 19, at 8:30 a.m.
CaféX is recognized as a pioneer in using WebRTC technology to improve the way in which individuals and businesses engage and transact. Its award-winning Fusion Live Assist solution provides rich Web and mobile engagement tools for businesses to empower Websites and mobile apps with live voice and video, robust screen sharing, co-browsing, data exchange and other capabilities. Fusion Live Assist is relied upon for business process streamlining, as well as training, employee-to-employee collaboration and engagement, and innovative conference and consultation uses.
A long-time veteran in the telecommunications industry, Mr. Hussain will share insights on the impact that WebRTC technology is already having on business activities, and what is possible in the very near future through continued development. His presentation, “Improving Human Interaction While Driving Business Outcomes,” will describe specific examples of how WebRTC has forged a radical shift that is changing the entire engagement and interaction experience.
“There is quite a bit of conversation about WebRTC as a breakthrough technology, but for most businesses, their interests lie in the potential benefits this innovation offers in terms of transforming their operational processes through easy-to-deploy real-time voice, video and collaboration tools embedded in mobile apps and Web pages,” noted Hussain. “For many customers looking to leverage WebRTC’s flexibility and inherent security, there is a growing need for tools and applications that can facilitate the integration and simplify the deployment of new services and features. CaféX has been focused on creating a platform and toolset that inspires and propels innovation in many different use cases and markets. We want the attendees of the conference to hear firsthand how WebRTC applications are enabling change in multiple environments—from contact center and customer service deployments to sales and operations, to market-specific offerings.”
In addition to the keynote, Mr. Hussain will also participate in various panel sessions during the conference, joining CaféX executives Kris Hopkins and Bruce Marler.
“We are very pleased to have Sajeel and the entire CaféX team contributing their expertise and experiences in the nascent WebRTC market,” said Event Producer and TMC President, Dave Rodriguez. “WebRTC has broken through the veil of what might be possible and into the reality of business applications that are having a bottom-line impact in different industries and CaféX has been a strong contributor in accelerating this rapid progression.”
CaféX is a Platinum Sponsor of WebRTC Conference & Expo V, and joins additional event sponsors that include Diamond Sponsors Ericsson and Kandy; additional Platinum Sponsors Browsetel, Content Boost, Dialogic, Imagination Technologies, Oracle, Plantronics, Priologic, Sansay, Temasys, Tokbox and Vidyo; Gold Sponsors Aspect, AudioCodes, Bistri, Eyeball Networks, Frozen Mountain, Huawei, Ingate, Intel, IQServices, Kurento, OnSIP, Sonus and Voxbone; and Silver Sponsors Acision, Daitan Group, Digium, Matrix, SightCall, TollFreeClicks, TollFreeRewards, Twilio, Videotion and Voice4Net.
Registration for WebRTC Conference & Expo V is now open. Contact Frank Coppola at 203-852-6800 x131 for more information. For media inquiries, contact Ashley Baster. Companies interested in exhibiting, sponsorship or advertising packages for WebRTC Conference & Expo V should contact Dave Rodriguez at 203-852-6800 x146.
For the latest WebRTC Conference & Expo V news, updates and information follow the event on Twitter at @WebRTCexpo.
About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. Webrtcworld is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; FreePBX World; LatinComm Conference and Expo; M2M Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo V; and more. Visit TMC Events for additional information.
About Systemwide Media
Systemwide Media is an integrated marketing company with a core focus on future trends in technology. We service communities of interest with conferences, tradeshows, webinars, and newsletters and provide community websites with the latest information in our industries.
About PKE Consulting
PKE Consulting provides strategic consulting at the intersection of computing, networking, and communications. The company's primary focus is on how the integration of information and interaction can create value transformation for organizations. PKE Consulting services include organization planning for how to best utilize technologies for transformation. PKE Consulting also works to assure that the underlying network infrastructure is capable of supporting the new services. PKE Consulting provides services both to end user organizations and to vendors.
About CaféX
CaféX is a leading provider of enterprise software that enhances mobile applications and websites with in-app video communication and Live Assist® app screen share technology to increase customer satisfaction and enterprise efficiency. By bridging context across interaction channels, CaféX software also facilitates omnichannel experiences that allow users to move intuitively without repetition between online browsing, self-service, web chat, video and traditional channels. Companies can utilize CaféX driven contextual engagement to create personalized customer experiences and improve online conversion rates. Powerful toolkits and integration software from CaféX are easy to deploy and work with enterprises’ existing unified communications and contact center infrastructure to ensure maximum investment protection. For more information about CaféX, please visit www.cafex.com.
TMC Media and Analyst Contact:
Ashley Baster
Connect2 Communications
(919) 435-9112
[email protected]
CaféX Contacts:
Sajeel Hussain
Chief Marketing Officer
CaféX Communications
+1 (646) 351-0054
[email protected]
John Stafford
Parallel Communications
+1 (515) 708-1296
[email protected]
Edited by
Stefania Viscusi
