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October 16, 2013

AudioCodes Demos WebRTC Call Between Browser and IP Phone

AudioCodes will be demonstrating its 400HD series of IP phones with Opus voice codec capabilities, opening new possibilities for service providers and enterprises with Web communications.

By adding Opus support to its IP phones, the company is able to show off the first WebRTC HD call between browser and IP phone.

"WebRTC is closely monitored by service providers, enterprises and contact centers for providing web to enterprise communication products and services to their customers," commented Yehuda Herscovici, vice president of product at AudioCodes, in a statement.

Web Real-Time Communications (WebRTC) is an open source project focused on embedding real-time voice, text and video communications capabilities within Web browsers.

WebRTC goes beyond VoIP and video conferencing, with no plugins to download or install that may not be compatible with all the browsers consumers use across desktop, mobile or tablet.

Imagine being able to shop online for a product and clicking on a product page where you can have a live video call with a customer service representative who shows you the gadget you are thinking of buying. That’s the power of WebRTC.

For AudioCodes, this is a big step. By adding WebRTC support to its IP Phones, the company allows contact center solution partners to integrate remote, home and mobile contact center agents, providing one more element to the multichannel customer experience.

WebRTC can help raise revenues, improve service and offer easy to access multimedia customer service.

"AudioCodes is enabling its customers to effectively deliver hosted voice services from the cloud. Supporting WebRTC is an important part of the AudioCodes offering and of our One Voice for Hosted Services portfolio,” said Herscovici.

Edited by Alisen Downey
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