WebRTC World Feature Article

September 12, 2014

Have You Been Misled by Plug and Play?

The concept of plug and play has long led many a user to assume they can easily transfer from one software application to another. The assumption for the next app to manage all calendars, sync all applications and integrate smoothly with all processes suggests that the simple download will change the way you do business.

It sounds like an idealistic approach to operations – which is exactly what is causing heartache for integration specialists everywhere. Buyers assume that plug and play really means they can simply load and go. For the enterprise, this is never the case. Too many devices, security measures and systems are connected to ensure that an app will integrate smoothly with all of them.

When was the last time you downloaded a new printer driver on your computer at home and then had problems printing? If you haven’t experienced the problem as of yet, it can still occur. I’ve connected several printers throughout the years and never had a problem until my operating environment got larger. The introduction of more devices and supposedly streamlined technology meant one printer problem after another – and this is supposed to be an easy install.

Technologies like WebRTC are emerging in an effort to reduce some of these issues by eliminating the need to install anything at all. Users on different operating systems, hardware platforms and even communications systems can still connect in real time without downloading software or installing plugins. It’s the path to the right end, but not everyone is on board for this journey, putting mainstream WebRTC still years away.

Integrators and software companies are charged with changing the mindset of the consumer and the company buyer that believe new innovations should work perfectly on deployment. Proprietary software often won’t communicate seamlessly and devices that don’t integrate well with those platforms will need a lot of attention. It can easily be an uphill battle, which points to the need to spark a change.

To that end, CSDP is offering a free webinar on October 1 that will address the myths in this space. The event, The Myth of Plug and Play will be live at 2:00pm ET/ 11:00am PT. If you’re ready to dig deep into better integrations and more successful launches, this is one event you won’t want to miss. Register for your spot today. 

Edited by Maurice Nagle


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