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February 06, 2015

Voneto Talks About Open Source Communications, WebRTC at ITEXPO Miami

Voneto was at ITEXPO Miami last week talking about its business communications solutions and WebRTC. Corey S. McFadden of Voneto provided Webrtcworld’s senior writer Peter Bernstein with the details of what the open source company is doing on both fronts.

A close partner of open source pioneer Digium, Voneto provides a wide range of business communications products and services. That includes phone systems for both small and medium businesses as well as for enterprises; call center solutions; and carrier services including hosted call center, hosted PBX, and SIP trunking, McFadden noted.

Voneto has also expanded some of its solutions to address the hot new technology known as WebRTC. It’s done that by embedding web agent connectivity into its contact center products. On the agent end of things, McFadden added, WebRTC provides softphone connectivity, which comes in handy if agents have to work from home during a snow day or other unforeseen circumstance.

Bernstein and McFadden both emphasized that while new technologies are often overhyped, Voneto clients are actually using these WebRTC solutions in commercial implementations with customers today. In fact, he said, many enterprises are now asking Voneto how they can use WebRTC to put context into their interactions with customers.

“WebRTC is now starting to become a more mainstream concept for folks who are not early adopters,” McFadden commented. “I was very surprised when customers starting calling us and asking us to come in and talk about WebRTC, rather than the other way around, which is the way it usually happens.”

In case you’re not already familiar with it, WebRTC is the term used to describe the growing trend of Web real-time communication. The technology allows for real-time voice and video interactions from a Web browser or other peer node without requiring special client software or requiring a server between the two endpoints.  It takes the components of a typical VoIP media engine into a browser or any other peer endpoint with a simple API that a Web server can control. That means developers can build real-time communication into web pages, existing software applications, or wherever else they want – and do so more easily and affordably than they could have in the past.

Edited by Maurice Nagle
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