WebRTC World Feature Article

December 24, 2013

Seamless Communications with Ingate Systems and WebRTC

Blending the Web with communications is an important asset in the corporate environment, especially in today’s connected world, but they key to these communications is real-time. This is one of the reasons why there is such a demand for WebRTC. Based on open-source development, this technology blends the best of both worlds and eliminates many of the barriers to making those important connections.

To help spread the word as to why browsers like Opera, Chrome and Firefox are already on board with this critical real-time communications technology, the WebRTC Conference & Expo brings together marketers, developers, engineers and more to learn, discuss and demonstrate the latest industry developments. This year was the third annual event, held in Santa Clara. Vendors, developers and customers gather to share ideas, gain insights and see the latest developments in this space.

Ingate Systems was one of the vendors on hand to demonstrate its efforts in this space and how it integrates WebRTC with its UC or PBX environment. Ingate has taken its session border controller into the old telephony world to integrate a WebRTC gateway and Ingate’s Q-TURN technology. This puts the server on the inside and enables the Q-TURN to prioritize and traffic shape when competing with data.

Ingate’s WebRTC and SIP PBX Companion ensures information exchanged in the real-time environment of WebRTC can be captured in the call queue, call center software and more. The key is Ingate simplifies the process, creating a seamless experience so the benefits of WebRTC extend to the call capture platform. Ingate demonstrates a test client, allowing the crowd to see the ease in which they can communicate and integrate in real-time.

One of the benefits associated with the Ingate solution is the flexibility to allow for real-time calling without added devices. Companies, for instance, can place a call support button on their website. Customers won’t have to search for a telephone; they simply click the button and the call is placed, seamlessly. The contact center agent takes the call and if recording is necessary to capture the call in the call center software, Ingate’s solution makes that possible.

The point is to connect all activities and platforms that previously existed in silos without the proper integration plugins and downloads. WebRTC removes these challenges, ensuring users can access the information they need without extra steps. When blended with Ingate, the information that needs to be captured or integrated is done so seamlessly, optimizing the interaction.

Edited by Rachel Ramsey


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