WebRTC World Feature Article

January 29, 2014

Medical Device Firms Get a Little First Aid with Saypage's Browser-based Training Rooms

The healthcare field generates a host of new devices on a regular basis, and with these new devices comes new ways of doing things as well as opportunities to do things that couldn't be done before. With these advances, however, comes a certain amount of difficulty in not only convincing staff to make changes to long-held routines that may be seen as working well already, but also developing the skills needed to put such tools to work. Saypage, meanwhile, may have just the thing for getting staff better ready to use new tools with a new kind of online training package.

Saypage has been brought in by a medical device distributor—one of the world's largest such concerns, at last report—to provide a kind of online training room system that can be run directly from a Web browser using Saypage's video conferencing system. With the Saypage system, users pre-book sessions to cover certain product releases, and sessions can cover a specific number of participants along with a trainer who's been previously qualified on the devices or issues in question. Once the training session has concluded, both participants and trainers can then be sent to a separate website to confirm that training has taken place and those who were supposed to attend were indeed in attendance.

The Saypage service is Health Insurance Portability and Accountability Act (HIPPA) compliant, which makes it available for United States firms to use, allowing said firms to join several firms in the United Kingdom who have been using the service for some time now like Virgin Care and the National Health Service. Since Saypage brings together the best of Flash, session initiation protocol (SIP) and Web-based real time communications (WebRTC) to get its service accomplished, it can offer a versatile array of capabilities for users and work on several different systems. Indeed, Saypage's head of business development Marek Zwiefka-Sibley, noted that Saypage's “original intention was...to be integrated as a Cloud offering,” but expanded somewhat after the company noted that “...a lot of companies insist on self hosting...”, so Saypage stepped up to the task. The service is currently in beta, at last report, but is set to go live in February.

This actually works very well not just as the organizational level, but also for individual patients who need to learn how to use certain devices in the healthcare field. An easy example of this is the blood test system for diabetics; it can be somewhat complicated, or comparatively easy, but for those who have never used such a system before, that bit of training can mean life or death under certain circumstances. Since the system can be used from a Web browser, that means any patient or any doctor with access to an Internet connection can get in on the training sessions and learn those things that may well save a life one day. Plus, the medical supply firms that offer these new tools can make said tools more accessible, and thus increase the chances of making a sale on the strength of new features that aren't daunting on the ease-of-use end.

It's the kind of thing that has benefits not only for current users, but also for future users, at just about every level of the process. Showing off just one benefit of WebRTC, the Saypage system should prove extremely valuable to much of the healthcare industry, and make it well worth looking into.

Edited by Cassandra Tucker


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