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March 18, 2013

Thrupoint Fusion Client SDK Out to Step Up Customer Interaction

Customer service is still one of the most important parts of any business' operations. Especially in a down economy, turning current customers into repeat customers is a process that's both difficult and very rewarding, especially in the long term. Thrupoint, meanwhile, earlier today launched a new package of collaboration solutions--the Thrupoint Fusion software development kit (SDK)--designed to keep businesses at the top of their game, and better engaged with their customers to help boost the chance that those customers become--or stay--repeat customers.

Thrupoint is already known for several major offerings when it comes to communications, including a set of Web-based real time communications (WebRTC) tools that allow for some rather amazing possibilities in their own right. But now, thanks to the Thrupoint Fusion Client SDK, Web developers have a set of new APIs in place that can add to mobile and desktop development. This in turn allows access to a growing array of solutions, like voice and video chatting, message capabilities and even file sharing all from a browser, making the tools extremely easy to access and put into play.

Thrupoint also rolled out its new Fusion Service Broker, Release 4.1, offering up new ground broken in "multi-media collaboration sessions across mixed vendor systems," adding a lot more capability overall to the development process. Included in that particular rollout was support for instant messaging, presence adapters for several major unified communications platforms, SIP normalization, and more generalized support for a laundry list of new Web technologies.

For those wondering about the practical application of such technologies, there are actually quite a few such possibilities. Consider the new-found ability for a patient at a hospital to go home, log into a Web-based service run by the hospital at which he or she was formerly located, and be able to not only speak directly to a clinician about issues related to his or her hospital stay, but also able to see X-rays in greater detail, or even just receive information about future care options. All of this can be available from just one Web browser, as part of WebRTC's overall package.

There's no denying that there's a lot of ground being gained in the overall field of WebRTC. The founder of Disruptive Analysis, Dean Bubley, described the growth and change within WebRTC as occurring at "a blistering pace," and Dan Miller, a senior analyst with Opus Research had some praise for Thrupoint's overall approach to WebRTC development, saying, "A vendor like Thrupoint that takes a holistic approach, combining SDKs and APIs that encourage Web developers to build new services rapidly together with advanced session management resources, enables enterprises to leverage existing IP-based communications and telephony infrastructure investments."

There's certainly plenty of room in the field for advancement. Every week, new technologies--as well as new applications for older technologies--seem to crop up, and it always seems like there's a lot to discuss in the field in general. How much will WebRTC change the way most of us work and play, not to mention live? We've already seen how WebRTC can keep businesses and customers connected; what else is waiting in the wings? Only time will tell just how much impact WebRTC has on the world--it's still a system in its comparative infancy--but it's clear that it's got plenty of potential to shake things up.

Edited by Brooke Neuman
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