WebRTC World Feature Article

December 26, 2013

NG Media Offers Highly Customizable Solution for Real-time Audio and Video Services

At the recent WebRTC Conference & Expo held in Santa Clara, Calif., Frederic Clement, CEO and founder of Paris-based NG Media, made a short presentation that demonstrated how developers can use his company’s solution to deliver next-generation WebRTC services. NG Media Server is a host media processing solution that enables application developers to quickly build real-time audio and video services, many of them based on WebRTC technology. The company’s NG Media Server allows clients to natively connect to both existing VoIP infrastructures and new WebRTC-enabled browsers, and then communicate and broadcast contents to any kind of equipment or device.

“With our solution, we bring value-added services,” said Clement, who showed one of his company’s client applications for multimedia conferencing, including live-stream video on the left side of the screen and an example of media server applications on the right. The media server allows users to record video, and use those recordings in other conferencing sessions.

“We come from the traditional telecommunications industry,” said Clement. “This could be used, for example, in a call center/contact center. You could use the application to have customers contact you and say, ‘Sorry, there are no available agents. The next one will be serving you in less than three minutes,’ for example. You can start to broadcast a video [for the customer while they wait] and then switch to a live stream.”

Clement says the solution would also be useful for the broadcasting industry: During the course of an online broadcast, video for the purpose of advertising could be easily inserted. Conferencing, however, is one of the most compelling features of the solution.

“What we bring with this is the ability to conference with WebRTC standards, and to play a prerecorded part, to stream conference, and to record. We enable speech recognition and speech synthesis and some other services for video recognition. This adds transcoding and mixing capabilities to application developers. It also enables you to broadcast to one person, or any number of people,” said Clement, who said it’s all controllable through Web services such as Linux, Windows or other operating systems.

“You can use different languages to customize your services and deliver whatever you want to your end customers,” he said.

Edited by Rachel Ramsey


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