Bandwidth, a provider of voice, 911 and SMS solutions, has added Zingaya, a developer of Web-based VoIP solutions, to its list of customers.
“Cutting-edge over-the-top voice and messaging providers represent the future of telecommunications,” said Steve Leonard, senior vice president and general manager of Bandwidth. “Our mission is to remove the complications from the telecommunications industry so that emerging and innovative companies like Zingaya can deliver on their ideas and provide these unique services to its customers.”
Zingaya offers VoIP solutions to call centers and e-commerce sites. The company currently processes over 500,000 calls per month.
“Our goal at Zingaya is to make web communication faster and more convenient by letting website visitors place calls to companies and customer service desks through their browsers,” said Alexey Aylarov, CEO at Zingaya. “Having the ability to leverage Bandwidth’s nationwide wholesale network allows us to focus on what we do best: ensure our customers have the best user experience possible by placing free calls with one click. Because of Bandwidth’s ability to give us reliable and cost-efficient VoIP termination in the U.S. market, we’ll be able to scale to serve even more users.”
Zingaya customers simply place a button on their websites. When customers click the button, they’ll be directed to representatives, either at their desks or on their cell phones. The technology currently only supports the latest version of Google Chrome.
And they don’t need to use their phones – only the microphones on their computers.
Zingaya’s other customers include Trinet.com, SwimOutlet.com and FreeConferenceCall.com.
Zingaya had outgrown its original retail carrier and decided to get more bandwidth by choosing the aptly-named Bandwidth.
Zingaya rolled out the WebRTC “Click-to-Call” button for all of its customers late in 2012, and hailed it as a milestone in the development of WebRTC.
Edited by
Braden Becker
