WebRTC World Feature Article

May 21, 2014

Zingaya Brings Network Quality Monitoring to Users with Widget Update

Many times people choose to communicate with a phone instead of the Internet not because they don’t have the option online, but because quality isn’t always guaranteed. Many factors, such as location, network connection and different devices and endpoints can contribute to a low-quality online communications experience, and many times users aren’t able to pinpoint what exactly is wrong with a network connection until it’s too late.

Zingaya, a provider of click-to-call services, recently added a network quality monitoring function to its widget, which is designed to enable users to see network connection quality in real-time – before they start experiencing poor quality effects, such as audio quality degradation.

The indicator looks like a Wi-Fi connection icon and works in the same way – if packet loss increases it changes color and show less bars, if packet loss decreases it becomes green and shows more bars.

Image via Zingaya

The network quality monitoring subsystem measures packet loss (only when data sent over UDP – for sRTP and RTMFP protocols) and then sends this data back to the widget. In WebRTC version of the widget, RTCP protocol capabilities are used. Zingaya is analyzing the outgoing stream packets (from the widget), since uplink is usually a weak spot, the company explained in a blog post.

The new function will hopefully help drive the growth of online communications, and especially WebRTC applications, as users can be more aware and in control over the quality of their network and connections. While WebRTC eliminates the need for downloads and plugins, it also offers potential for pretty demanding use cases on networks, such as video, file sharing and other data channel capabilities.

Zingaya is also the provider of VoxImplant, a cloud communications platform that enables developers to create click-to-call features and capabilities. It came out of customer requests for Zingaya to offer the ability to build something more customizable. There are other developer platforms out in the industry today, like Twilio, Tropo and Tokbox, but Zingaya wanted to bring more WebRTC capabilities to developers, and in turn, organizations. While Twilio focuses mostly on telephony and TokBox focuses on video conferencing, Zingaya decided to bring the best of both worlds together and up to the cloud.

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Edited by Maurice Nagle


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